1win Privacy Policy

The 1win platform collects personal data that users provide during registration, identity verification, and the use of platform services. This information is stored securely and processed only for defined, lawful purposes.

Types of Personal Data Collected

The following categories of personal information may be collected:

• Full name and date of birth;
• Contact details including email address and phone number;
• Government-issued identification documents for verification purposes;
• Financial information such as payment method details and transaction records;
• Device and browser data collected automatically during site usage;
• IP address, geolocation data, and session activity logs.

Technical and Organisational Protection Measures

Personal data is safeguarded through a combination of technical and administrative controls, including:

• Encryption of data during transmission and storage;
• Restricted internal access based on role-based permissions;
• Regular security assessments and system audits;
• Secure server infrastructure with access monitoring.

User Rights Under Applicable Law

In line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, users located in India hold the following rights with respect to their personal data:

• The right to access personal information held by the platform;
• The right to correct inaccurate or outdated information;
• The right to request deletion of personal data subject to legal retention requirements;
• The right to withdraw consent for specific processing activities.

Requests related to data access, correction, or deletion may be submitted through the platform’s designated support channels.

Personal data collected through the 1win platform is processed exclusively for legitimate, defined purposes. All processing activities are conducted transparently and in accordance with applicable legal obligations.

Purposes of Data Processing

Collected information is used for the following purposes:

• Account creation, verification, and ongoing account management;
• Processing deposits, withdrawals, and all financial transactions;
• Delivering customer support and responding to user enquiries;
• Improving platform performance, features, and the overall user experience;
• Sending relevant communications, including promotional offers, where the user has provided consent;
• Conducting analytics to understand platform usage patterns and optimise services;
• Fulfilling legal and regulatory compliance obligations, including anti-money laundering and responsible gaming requirements.

Lawful Basis for Processing

Each processing activity is carried out on one of the following lawful bases:

• User consent provided at the time of registration or through subsequent agreement;
• Contractual necessity to deliver the services requested by the user;
• Legal obligation requiring the platform to process certain data;
• Legitimate interest in improving platform security, preventing fraud, and maintaining service quality.

Personal data is never sold to third parties for commercial gain. Processing is limited to what is necessary for the stated purposes.

Users of the 1win platform retain the ability to access, update, and request the deletion of their personal data at any time, subject to applicable legal and operational requirements.

Accessing and Correcting Information

Users may request a copy of the personal data held on their account by contacting the platform’s support team. If any information is found to be inaccurate or incomplete, users may submit a correction request. The platform will process such requests within a reasonable timeframe and confirm once the update has been applied.

Requesting Deletion of Personal Data

Deletion requests will be reviewed and processed in accordance with legal data retention obligations. Certain categories of data may be retained for a defined period following account closure, as required by financial regulations and anti-money laundering legislation. Users will be informed of any data that cannot be immediately deleted and the reason for its continued retention.

Consent to Security and Payment Processing

By registering and using the services available on the 1win platform, users acknowledge and consent to the following:

• The platform may conduct identity verification and security checks using the personal data provided;
• Payment information may be shared with third-party payment service providers for the sole purpose of processing transactions;
• Such providers are contractually obligated to handle payment data securely and in compliance with applicable standards.

The 1win platform is strictly intended for users who are 18 years of age or older. Access to any services, including casino games and sports betting, is prohibited for individuals under this age threshold.

Age Verification Limitations

The platform implements age verification procedures during the registration process. However, the operator cannot independently confirm a user's age without the submission of valid government-issued identification documents. Users are required to provide accurate information regarding their age at the time of registration.

Handling of Minors' Data

In the event that a parent or legal guardian identifies that a minor has registered on the platform or submitted personal data without authorisation, a formal request may be submitted to the platform's support team. Upon verification of the claim, the following steps will be taken:

• The minor's account will be suspended or permanently closed;
• All personal data associated with the account will be deleted to the extent permitted by law;
• Any financial activity associated with the account will be reviewed in accordance with applicable regulations.

The platform encourages parents and guardians to monitor online activity and make use of available parental control tools to prevent access by minors.

In the course of delivering its services, the 1win platform may transfer personal data to countries outside of India where platform partners, service providers, or operational infrastructure are located.

Scope of International Data Transfers

Personal data may be processed in jurisdictions that have different data protection standards from those applicable in India. Such transfers occur where necessary to:

• Deliver the services requested by the user;
• Fulfil legal or regulatory obligations;
• Maintain platform operations through authorised third-party service providers.

User Consent to Cross-Border Processing

By accessing and using the 1win platform, users provide explicit consent to the transfer and processing of their personal data in jurisdictions outside India. The platform takes steps to ensure that all international data transfers are accompanied by appropriate safeguards, including contractual obligations that require receiving parties to maintain confidentiality and comply with applicable data protection standards.

All third-party partners involved in international data processing are required to handle personal information in a manner consistent with the principles set out in this Privacy Policy.

The legal disclaimer associated with this Privacy Policy may alter the scope, interpretation, or practical effects of the rules set out herein. Users should be aware that any disclaimer provisions form part of the overall legal framework governing data collection and processing on the 1win platform.

Applicability of the Disclaimer

The disclaimer takes effect at the point at which the user formally accepts this Privacy Policy. Acceptance may occur through any of the following actions:

• Electronically signing or confirming acceptance during the registration process;
• Clicking to accept the policy terms on the platform;
• Continuing to use the platform's services following any updates to this document.

Once accepted, the disclaimer applies to all subsequent interactions between the user and the platform. Users are advised to review any disclaimer provisions alongside the main body of this policy to understand the full legal context governing their personal data.

The 1win platform uses cookies to support core website functions and to improve the quality of the user experience. A cookie is a small text file placed on a user's device by a website during a visit, which stores certain information about that session or the user's preferences.

How Cookies Are Used

Cookies on the platform serve the following purposes:

• Collecting statistical data on site usage and traffic patterns;
• Analysing user behaviour to identify areas for service improvement;
• Personalising content and interface settings based on prior interactions;
• Enhancing overall website performance and page load efficiency.

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to one year from the date of the user's most recent visit. Upon expiry, cookies are automatically removed from the user's device.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Restricting certain cookies may affect the functionality of specific platform features. The platform does not use cookies to collect sensitive personal data or to track users across unaffiliated websites for advertising purposes.

By accessing or using any part of the 1win platform, users are considered to have read, understood, and accepted the terms of this Privacy Policy in full. No additional action is required to signal acceptance beyond the continued use of the platform’s services.

Prevailing Version

The most current version of this Privacy Policy is the version published on the platform at the time of access. In the event of any conflict between an earlier version and the current document, the current version shall take precedence. Users are encouraged to review this page periodically to stay informed of any updates.

The platform reserves the right to amend this policy at any time to reflect changes in applicable law, operational practices, or the services offered. Material changes will be communicated to users through appropriate channels, such as an on-platform notification or an update to the document’s revision date.

The 1win platform may disclose personal data to third parties under specific, defined circumstances. Such sharing is conducted only to the extent necessary and is governed by appropriate data protection agreements.

Circumstances for Sharing Personal Data

Personal information may be shared with third parties in the following situations:

• Where required by applicable law, court order, or government authority;
• In connection with the resolution of legal disputes or the enforcement of platform terms;
• Pursuant to contractual agreements with service providers who support platform operations, such as payment processors, identity verification services, and analytics providers;
• Where users have provided specific consent for a defined purpose.

Notification and Consent

Where third-party recipients are identified on the platform, users may review the relevant details at any time. In circumstances where specific third parties are not listed, users will be informed of the purpose and scope of the data transfer prior to or at the time of disclosure, where operationally practicable.

By submitting personal data to the platform and continuing to use its services, users consent to the sharing of their information with authorised third parties in accordance with the terms described in this section. All third-party recipients are required to handle personal data responsibly and in compliance with applicable data protection obligations.

The 1win platform may contain hyperlinks to third-party websites or online services that operate independently of the platform. These external sites maintain their own privacy policies and data handling practices, which may differ from those described in this document.

Scope of Responsibility

The platform does not exercise control over the content, data collection practices, or privacy policies of any external website. 1win accepts no responsibility for how third-party websites collect, store, or use personal information submitted by users who navigate to those sites.

User Guidance

Users are advised to exercise caution when following links to external websites and to review the privacy policy of each site before submitting any personal information. The presence of a link on the platform does not constitute an endorsement of the linked website or any assurance regarding its data protection standards.

Any personal data shared with a third-party website is governed exclusively by that website's own privacy policy and is outside the scope of this document.