Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. The key to a sustainable experience is treating gambling as entertainment, not as a source of income.

1win supports players in maintaining healthy habits by encouraging the use of built-in control tools available directly through the platform.

The following principles help players stay in control:

• Set a fixed budget before placing any bet, and never exceed it;
• Only gamble with funds you can afford to lose;
• Avoid chasing losses by placing larger bets to recover previous ones;
• Take regular breaks to keep your perspective clear;
• Keep track of time spent on the platform;
• Never gamble under the influence of stress, alcohol, or emotional distress;
• Balance gambling activity with other leisure pursuits;
• Use the deposit and session limits available on your account;
• Treat wins as a bonus, not an expectation;
• Review your activity regularly to identify any changes in your behaviour.

Betting addiction is a recognised condition that can develop gradually and affect players of any background. Being aware of the warning signs is an important step toward protecting your wellbeing.

Consider seeking help if you notice any of the following indicators:

• Spending more money on gambling than originally planned;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Repeatedly trying to recover losses by placing more bets;
• Lying to family members or close ones about your gambling habits;
• Neglecting work, studies, or personal responsibilities due to time spent gambling;
• Borrowing money or selling assets to fund gambling activity;
• Feeling a persistent urge to gamble even after significant losses;
• Using gambling as a way to escape stress, anxiety, or emotional difficulties;
• Losing interest in hobbies or social activities that do not involve gambling;
• Continuing to gamble despite awareness of negative consequences.

Taking action early can prevent gambling from causing lasting harm. 1win encourages all players to use the available tools and seek support whenever needed.

The following practical steps can help manage and prevent gambling addiction:

• Use the self-exclusion feature on your 1win account to temporarily or permanently restrict access;
• Set daily, weekly, or monthly deposit limits to keep spending within safe boundaries;
• Configure session time limits to control the duration of each gambling session;
• Speak openly with a trusted person, such as a family member or close friend, about your concerns;
• Consult a certified mental health professional or addiction counsellor;
• Contact a dedicated helpline or support service specialising in gambling addiction in India;
• Avoid situations, platforms, or social environments that trigger the urge to gamble;
• Replace gambling time with structured activities such as exercise, creative pursuits, or social engagement;
• Keep a personal log of your gambling activity, including time spent and amounts wagered;
• Review your account transaction history regularly to maintain full awareness of your spending.

Several organisations in India provide confidential support and guidance for individuals experiencing gambling-related difficulties. Reaching out to a professional service is a positive and constructive step.

The following resources are available to players in India:

• iCall (Tata Institute of Social Sciences): a counselling helpline offering psychological support; available at icallhelpline.org;
• Vandrevala Foundation Helpline: provides 24/7 mental health support in multiple Indian languages; reachable at 1860-2662-345 or vandrevalafoundation.com;
• Gamblers Anonymous India: a peer support fellowship for individuals affected by compulsive gambling; accessible at gamblersanonymous.org;
• NIMHANS (National Institute of Mental Health and Neuro Sciences): a leading institution for mental health services in India, located in Bengaluru; accessible at nimhans.ac.in;
• Snehi: a non-profit organisation offering emotional support and counselling; reachable at 044-24640050 or snehi.org.

Players who have concerns about their gambling behaviour are encouraged to reach out to the 1win support team at any time. The support team can assist with activating account limits, processing self-exclusion requests, and providing guidance on responsible gambling tools.

The following contact options are available for players in India:

• Live Chat: available directly on the 1win website and mobile application, 24 hours a day;
• Email: players can submit a detailed request to the official support address listed in the Help section of the platform;
• Telegram: 1win maintains an official Telegram channel where players can send queries and receive assistance.